Terms of Service

1. Acceptance and who may use the platform

By creating an account, subscribing, or using the Structure Studio Suite platform, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

Structure Studio Suite is a business-to-business product intended for building companies and their staff. You must be at least 18 years old and able to form a binding contract.

2. What Structure Studio Suite provides

Structure Studio Suite provides software for designing buildings, producing quotes and estimates, capturing and tracking leads and customers, and related business functions, delivered through a hosted web platform and per-customer branded links. Features vary by subscription, and some features are described on our website as planned or "coming soon." Planned features are not part of what you are purchasing until they are released, and we make no commitment to any release date.

3. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Do not share credentials. Notify us promptly at support@csmsynergy.com if you suspect unauthorized access. You are responsible for the acts and omissions of anyone you invite to your account.

4. Subscriptions, fees, and billing

• Subscription model. Features are sold as subscriptions, billed monthly or annually as selected at checkout. Certain features require a base subscription in order to be used.
• Authorization. By subscribing you authorize us, and our payment gateway, to charge your payment method on a recurring basis for the plan and interval you selected, plus any applicable one-time setup fees and taxes, until you cancel.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate for your subscription, unless cancelled before the renewal date.
• Price changes. We may change prices for new subscriptions at any time. If we change the price of a subscription you already hold, we will give you at least 30 days' notice before it takes effect. Where we have expressly offered founding or promotional pricing for the life of a subscription, that commitment survives as long as the subscription remains continuously active.
• Taxes. Fees exclude taxes. You are responsible for all applicable sales, use, VAT, and similar taxes, other than taxes on our income.
• Failed payments. If a payment fails, we may retry it and will attempt to notify you. Access may be limited or suspended after a grace period if the balance remains unpaid.
• Disputes and chargebacks. Please contact us before disputing a charge with your card issuer. Accounts with an unresolved chargeback may be suspended until the matter is settled.
• Card data. Payment card details are collected directly by our payment gateway and are not stored on our systems. See our Privacy Policy.

5. Cancellation and refunds

You may cancel a subscription at any time from the Billing area of your portal. Cancellation stops future renewals. Unless we state otherwise in writing, fees already paid are not refundable, and you retain access to the cancelled feature through the end of the period you have already paid for. We may make exceptions at our discretion.

6. Processing payments from your customers

7. Your data and your customers' data

• You own your data. You retain all rights to the business information, catalogs, pricing, customer records, designs, and other content you or your customers put into the platform ("Your Data").
• Our limited license. You grant us a non-exclusive license to host, store, process, transmit, and display Your Data solely as needed to provide and support the platform, to prevent fraud and abuse, and to comply with law. We do not use Your Data for our own marketing, and we do not sell it.
• End-customer data. Where the platform collects information from your own customers, you are the party responsible for that information — including the lawfulness of its collection, the notices and consents you obtain, and honoring your customers' privacy requests. We process it on your behalf as your service provider.
• Aggregate insights. We may use de-identified, aggregated statistics that cannot reasonably be used to identify you, your business, or any individual, to operate and improve the platform.
• Export and deletion. While your account is active you can export your data from the platform. Following closure, you may request deletion or a copy in writing, subject to our legal retention obligations.

8. Your responsibilities

You agree that you will:

• Provide accurate account and billing information and keep it current
• Use the platform in compliance with all applicable laws, including consumer-protection, privacy, telemarketing, and consumer-financing laws
• Obtain all consents legally required before entering another person's contact information into the platform or messaging them
• Keep your own pricing, product, and contract content accurate, lawful, and current
• Not attempt to access another customer's account or data, probe or breach security, reverse engineer the platform, resell or sublicense access without our written consent, upload malicious code, or use the platform to send unlawful, deceptive, or unsolicited messages

9. Quotes, pricing, and estimates

The platform is a tool; you are the seller. Quotes, prices, estimates, contracts, and documents produced through the platform are generated from information you configure and are your responsibility. We are not a party to any transaction between you and your customers, and we do not warrant the accuracy, completeness, profitability, or legal sufficiency of any quote, price, estimate, agreement, or rent-to-own or other financing document produced through the platform. Any templates we supply are starting points only and should be reviewed by your own legal and accounting advisors before use. You are solely responsible for compliance with any law governing consumer contracts, disclosures, and financing that applies to your business.

10. Intellectual property

The platform, including its software, design, and documentation, and the Structure Studio Suite and CSM Synergy names and logos, are owned by us and our licensors and are protected by intellectual-property law. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the platform for your internal business purposes during your subscription. No other rights are granted. If you send us feedback or suggestions, we may use them without obligation to you.

11. Availability and support

We aim to keep the platform available and reliable, but we do not commit to a specific uptime percentage unless we have signed a separate written service-level agreement with you. We may perform maintenance, and will try to schedule significant planned maintenance outside normal business hours where practical. We may modify, add, or discontinue features; if we discontinue a paid feature you are actively subscribed to, we will provide reasonable notice and, at your option, a pro-rated refund of amounts prepaid for that feature after the discontinuation date.

Support is provided by email at support@csmsynergy.com during normal business hours.

12. Disclaimer of warranties

Except as expressly stated in these Terms, the platform is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or free of harmful components, or that it will meet your requirements or produce any particular business result. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost or corrupted data, or cost of substitute services, even if advised of the possibility.
• Our total aggregate liability arising out of or relating to these Terms or the platform will not exceed the total amount you paid us for the platform in the twelve (12) months immediately before the event giving rise to the claim.
• These limits do not apply to your obligation to pay fees, to either party's liability for fraud, willful misconduct, or death or bodily injury caused by negligence, or to any liability that cannot be limited under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless CSM Capital LLC and its officers, members, employees, and agents from and against any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: your use of the platform; Your Data and the content you configure, including quotes, prices, contracts, and financing documents; your relationship with and obligations to your own customers; your messaging practices; or your breach of these Terms or of applicable law.

We will defend and indemnify you against a third-party claim that the platform, as provided by us and used in accordance with these Terms, infringes that party's intellectual-property rights, provided you notify us promptly and allow us to control the defense.

15. Term and termination

These Terms apply for as long as you have an account. You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the platform in a way that creates legal risk or harms the platform or other customers — with notice and, where the breach is curable, a reasonable chance to cure, except where immediate action is needed to prevent harm. On termination, your right to use the platform ends; sections that by their nature should survive (data ownership, fees owed, disclaimers, liability limits, indemnification, and governing law) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Henry County, Tennessee, and each party consents to that jurisdiction and venue. Each party waives any right to a jury trial and agrees that disputes will be brought individually and not as part of a class action.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. For material changes we will provide notice through the platform or by email before they take effect. Continued use of the platform after the effective date constitutes acceptance. If you do not agree to a change, you may cancel your subscription as described in section 5.

Part B — SMS Terms of Service

Program description

Structure Studio Suite — a messaging program operated by CSM Capital LLC, doing business as CSM Synergy. When you opt in, you may receive account and service notifications, support responses, appointment and demo confirmations and reminders, billing and payment notices, and product and service updates, at the phone number you provide. Consent to receive text messages is not a condition of any purchase.

Opt-out and rejoining

Help and support

Carrier liability

Message frequency, message & data rates

Compliance with industry standards

This messaging program is operated in accordance with applicable carrier requirements and industry standards, including the CTIA Messaging Principles and Best Practices.

Privacy

Business identification and contact

CSM Capital LLC operates this messaging program and the Structure Studio Suite platform under the brand names CSM Synergy and Structure Studio Suite.

1645 Bethany Rd, Cottage Grove, TN 38224
Email: support@csmsynergy.com · Phone: 816-300-5600

Changes to these SMS Terms

We may update these SMS Terms of Service from time to time. Continued participation in the messaging program after changes take effect constitutes acceptance of the updated terms.